Privacy Policy

Altide ("we," "us," or "our") operates the Altide platform, including our website at tryaltide.com and the Altide application at app.tryaltide.com (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Service.

Account Information

When you create an account, we collect your name, email address, and authentication credentials through our authentication provider, Clerk. We do not store your password directly.

Organization & Business Data

To provide our services, we collect your organization name, business niche, competitor information, brand details, and content you create or manage through the platform.

Third-Party Integrations

When you connect third-party services such as Google Search Console, we store OAuth access tokens and refresh tokens required to access your data on those platforms. We request only the minimum scopes necessary (e.g., read-only access to Search Console data). You can disconnect these integrations at any time from your dashboard.

Payment Information

Billing and payment processing is handled by Stripe. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. Stripe may collect and store this information in accordance with their own privacy policy.

Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, AI engine runs, content generation activity, and timestamps.

• Provide, operate, and maintain the Service
• Process AI-powered content generation and visibility analysis
• Retrieve and display your Google Search Console data when connected
• Process payments and manage your subscription
• Send transactional emails (account confirmations, billing receipts, service updates)
• Improve, personalize, and develop new features
• Monitor usage patterns to prevent abuse and enforce our terms
• Respond to support inquiries and communications

We use the following third-party services to operate Altide:

• Clerk — Authentication and user management
• Stripe — Payment processing and subscription billing
• Google APIs — Search Console integration (OAuth 2.0, read-only access)
• OpenAI, Anthropic, Google (Gemini), Perplexity — AI-powered content generation and analysis
• AWS — Cloud infrastructure and data storage

Each of these services has its own privacy policy governing their handling of your data. We encourage you to review their policies.

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Service providers: With third-party vendors who assist us in operating the Service (as listed above), subject to confidentiality obligations
• Legal requirements: When required by law, regulation, legal process, or governmental request
• Business transfers: In connection with a merger, acquisition, or sale of assets, in which case your data may be transferred as part of the transaction
• With your consent: When you explicitly authorize us to share your information

We implement appropriate technical and organizational measures to protect your information, including encryption of data in transit (TLS/SSL), secure storage of authentication tokens, and access controls on our infrastructure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal, accounting, or regulatory purposes.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at the email address below.

We use essential cookies to maintain your session and authentication state. We may also use analytics tools to understand how the Service is used. You can control cookie preferences through your browser settings.

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: sanidhya@tryaltide.com
• Website: tryaltide.com/contact